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Trying to make a correction on my insurance and was only able to use either automatic services or an online form. After submitting the form with an explanation of the situation, not only just got an auto-generated email with a useless general guide, I have to respond to the email and retype the whole explanation. I finally got a response from customer service personnel, still, only send me the useless general guide. Do you guys not read the message at all?
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