First of all, it should not take three hours to get through. But, just as I was getting close (twice) -- the system hung up on me. I really like the store -- there is one near me -- but, like so many others, I ordered something online and they only partially fulfilled it. No explanation and no refund.
It's clear Paper Source has a problem. I will do my part and file formal complaints to them and to others. The CEO is Winnie Park -- and she should be ashamed of herself.