Purchased an embosser with gift certificate for free embossing plate. I purchased out of town. Certificate code did not work. Was on call with customer service for over 20 minutes, with kid screaming in the background, providing receipt information and they had to escalate the call in order to provide me with a new code. So I wait for someone to call me back with that information. Bet no one calls back! This is terrible customer service. They simply had to reissue a new code and be done with it. I provided all necessary information. I will never buy from this company again.