Alex d.

We ordered a smaller quantity of these bottles in the past and were very pleased with the product. When we ordered a larger quantity, the majority of the bottles that arrived were contaminated with crusty, crystalline particulate as well as fibers and debris inside the bottles and around the necks. When we reported this to customer service (including photos), they responded that there was no way to tell if they were shipped like that or it was a result of storage and told us to give them a good cleaning. When we asked them to explain how storing the unopened packages would result in contamination, they said that the apparent "dust and hairs" we found upon opening the package were not contaminants and since it was after their 15 day return policy there was nothing they would do. We would not recommend Premium Vials to another manufacturer and we will not order from them again. Extremely disappointing.