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I've been a member since 1993 and renew the subscription every year. Last year I renewed it again and paid through Aug. 2023. I haven't received a paper copy since last November, attributing it to postal delays. Today I decided to check my account.
It turns out they silently canceled my account and appropriated the remaining balance. I had to call customer service a few times because they hang up after 5 minutes of waiting. They couldn't tell me
Who canceled my account and why, and reluctantly agreed to refund the balance.
They should report this in their magazine on the "Selling It" page.
Three days later the manager acknowledged the mistake, apologized, and issued the refund. Hence I gave them a higher rating.
I ordered a 25 lb. bag of toasted buckwheat. Instead, I received raw buckwheat as evidenced by its lighter color and crumbly structure (the attached photo shows Nut's buckwheat in a big bowl and toasted buckwheat I bought from another vendor in a smaller bowl). Not only that, the product they sent me is cheaper than what I ordered.
I called them on the phone and politely described the problem. The rep immediately got argumentative without even taking a look at my order. Then he asked me to send a photo of the product which I did.
The next day I got an email stating "The picture you sent is brown but the Raw White Buckwheat would be a much lighter color". They either think I'm blind, dimwitted, or both. In any case, it is insulting.
They offered store credit. I want a refund.
I filed a dispute with my credit card company.
Tip for consumers:
The company's customer service is rather substandard. They are averse to acknowledging their mistakes.
Alex I.'s review of Consumer Reports earned 4 Very Helpful votes
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The purpose of this review is to inform the public of my HORRIBLE moving experience with...
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