Alex J.

United Airlines changed the times of my round trip flight a number of times. Yesterday I got texts and emails about another time change, Then a phone call from someone insisting that I look at either the email or text that just arrived and that I need to immediately confirm that they're OK. The changes were very minor so I sent an OK back. Today I read the email in more detail and saw a $50 charge for this service. I never changed anything. The fellow who called never mentioned the fee. The urgency to send the OK was their go-ahead to charge me. If I had bought the ticket directly from United there would be no charge. I think these people are at least semi-crooks. BTW the wait to talk to someone was very long. Obviously I will never use them again.

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