It took them one year and a half to admit they have to do a refound (probably the flight company refounded to them) and then they send you an email that they will refound in 5 days but they never do.and they don't provide you any bank info to show you they really did the refound.they provide a reference id that your bank can't use to trace the money...If a transaction even exists. Don't expect their help in case you hit an issue.