Alicia B.

SDC promises that you can return your aligners within thirty days for a full refund if for any reason you are not fully satisfied. I was thrilled to get my aligners, but after two days my mouth and tongue were covered in cuts from the jagged plastic, and the use of a file and dental wax wasn't helping. I reached out to ask for help, and while in chat checked my mouth again and found it was filling up with tiny blisters. It turns out I was having an allergic reaction to the aligners, and immediately asked to start the return process. I spent three hours talking to three different customer service reps, each of whom refused to tell me how to start the process. They finally said, "Someone else will contact you in a few days" and dropped my chat. I sent emails. I sent them texts. I left comments on their IG. They are refusing to just tell me how to start the return process.

I feel I am being dehumanized. This isn't okay. If someone is allergic to your aligners, you can not just ignore them instead of granting a promised refund. I do not recommend anyone do business with SDC. They see you as only dollar signs.