Smile Direct Club

My teeth are fine, i did not need much work, but i am incredibly annoyed and frustrated with the company and the way that they bother me to "sign up" almost daily. They have sent my retainers to the wrong home numerous times and are simply unreliable. The company's customer service is incredibly poor and i find it so funny that the reviews on the website say 5 stars.

Not only the product did not work for my daughter but also they asked us to pay the full amount of $1850 at the time of treatment. They said that once they claim with insurance they will refund us back but they had never done it. Our insurance actually pay them $825 and so the total is $ 2,675.
This is the worst company I have ever encountered.

I was left with a huge gap on the right top side and it looks absolutely terrible. I reached out to smile direct and they would not do anything to correct it. I will never use them for anything teeth related again. Currently going through Byte to have the gap corrected and so far I am much happier with Byte company.

Visit was short and simple. The sign in required an e-mail. My e-mail address was wrong. That was corrected.

Don't waste your money on this….its way too expensive and it does not work as advertised…by the way your retainer sat the end of the treatment is exactly an aligner so there is no difference on the piece of plastic you need to insert in your mouth all day long for the first weeks and expected to use for an entire six months! At the end of original treatment I ended up with a huge gap in my front teeth and they were still not straight. They sent me additional aligners for another few month no additional cost and I still ended up with the gap and unhappy with the overall results.

Do not use this company - if you have one small thing wrong happen with your account or your aligners it takes weeks to get in touch with someone. They have no email service so you chat with an AI person who can not help. I have wasted so many hours on the phone and that message service with no resolution. I truly never leave reviews but this was ridiculous. I truly wasted 2k and it was so upsetting. They need to have an email service and real humans to talk to to help you.

Not much other to say, their treatments don't work, customer support are just bots and there is no way to get your money back. Product quality is a equal level of dumpster garbage.

I paid my full amount and received the first set of molds. Returned unused and am unable to get a refund. It is so frustrating dealing with them. I guess I've lost my money.

I am 66 years old and just got told from Smile Direct Club that there is nothing else they can do to straighten my teeth. I have always wanted straight teeth so after raising my children, getting their teeth straight, I decided to look into mine. Smile Direct scanned my teeth, made a smile plan and assured me they could. In a nutshell, after several years of back and forth with them over the phone, wasting my time, money and literally lying to me, they have dismissed me like a plaque. My bottom teeth are still crowded and crooked. For them to except me as a customer, knowing all along they would not be able to full fill what I longed to have done, is so wrong and should be considered as scamming. To see all the complaints that have been launched against them, you would think something would have been done. No one, and I mean anyone should go through Smile Direct! Pay the extra to get the smile you want through an orthodontist. Two thousand dollars plus, years later and so much precious time wasted, here I am with nothing to show for it! Its time for Smile Directs pockets to get sewn shut. I am older, should have been wisier and could kick myself for being nieve in believing them. Don't you become a victim as well!

Straightening does not work. Issues have never been resolved, Support continues have issue and push you away. 1 week, then 2 week, so on and on.

SDC promises that you can return your aligners within thirty days for a full refund if for any reason you are not fully satisfied. I was thrilled to get my aligners, but after two days my mouth and tongue were covered in cuts from the jagged plastic, and the use of a file and dental wax wasn't helping. I reached out to ask for help, and while in chat checked my mouth again and found it was filling up with tiny blisters. It turns out I was having an allergic reaction to the aligners, and immediately asked to start the return process. I spent three hours talking to three different customer service reps, each of whom refused to tell me how to start the process. They finally said, "Someone else will contact you in a few days" and dropped my chat. I sent emails. I sent them texts. I left comments on their IG. They are refusing to just tell me how to start the return process.

I feel I am being dehumanized. This isn't okay. If someone is allergic to your aligners, you can not just ignore them instead of granting a promised refund. I do not recommend anyone do business with SDC. They see you as only dollar signs.

So, I am now on my second set of aligners because the first didn't do the job. I specifically asked for the nighttime aligners this go round because wearing them 22 hours a day is horrible. I mean, few hours of drinks with friends? Forget it. Hungry but already had them out 2 hours? Sorry for ya, nothi.g but water. It sucks. Anyway, the gal said SURE! We can get you nighttime aligners. They came, and say 22hrs a day. Come to find out I'm not a candidate for the others but the gal didn't bother to tell me that. O, and the "smile team" you have 24/7 access to? They are poorly trained people sitting in a foreign country somewhere that barely speak English. Good luck understanding them...

There have been many issues with Smile Direct. First, I was quoted a 4 month treatment but had it extended 3 separate times so that I was in treatment for over a year. Very misleading.

During my treatment, there were several auto charges that took a lot of effort to change with customer service. After asking for supervisors to call me back, I never received call backs and had to reach out again myself.

Now my smile guarantee (one of the main reasons I chose SD) is void because I am 2 days late on ordering. I understand this can be voided but when I called for clarification, the rep just kept telling me that they could not make any promises that the guarantee would be upheld. Basically insinuating that if I ordered, there is potential. This is clearly false and just using this language to get me to order again.

I would absolutely not recommend Smile Direct, while it may be cheaper, you will pay for it in headaches.

Visited the smile shop in Towson. Very hard to find and no waiting room. Had to open several sliding barn type doors to find someone to see if we were even in the right spot. Very unorganized and unprofessional. Saw the young lady for the scan. That went well, but then asked me to sign saying they can deduct 250 from my account in 3 business days if my son was approved. No mention of this prior and she was very pushy. Waited over 4 business days when they said only 72 hrs till we got a reply if he was accepted. No email. I had to call the 1800 number only to be told to check my spam. No future smile picture as promised just a note saying try again in 12 months. Ridiculous going back to orthodontist office.

I have been using trays for over 2 years with no results. I've gone through three separate cycles. No results. DON'T USE THIS COMPANY.

After a month and a half even though "we will get back with you between 3-5 days" they are fixing my smile for a small fee. Turns out guarantied for life will cost you. Didnt realize. $300. I originally pd 2000. Now were at 2300. Invisalign cost 2100. Do yourself a favor and go with them. Maybe their guarantied for life wont cost you.

I am on my fourth touch up set and my teeth still aren't straight. Customer service is terrible with Smile Direct. You can never get in touch with them. The chat feature is a joke. Save your money!

BUYER BEWARE!
I used smile direct aligners to try and correct a crooked tooth on my lower front teeth and to straighten my overall smile. My first set of aligners came and I was very happy with the ease and limited contact this service provides but just a few sets into my treatment that changed. The aligners are cheaply made and some sets fit well while others are jagged and dug into my gums making them painful and sore it got so bad that I went to change into my new set one day and they simply didn't fit. I went back and the did a complimentary rescan and in a few weeks I got a new treatment plan with new aligners. I wore every set like I was supposed to and got to my last set and my teeth had not been corrected at all. I went in for a 3 rd scan and they have a new treatment plan for me but here is what they don't tell you. These can hurt your teeth, I have 2 new chips on my lower teeth because my bite has changed and I think the way my teeth hit has caused this breakage, my gums have receded in several places I think from wearing these everyday for such long hours, I also have a hard callous on my outer gum from where they rubbed everyday and lastly I think there is a crack in a lower front tooth from the stress they put on my teeth. I have declined the next treatment plan which was going to be for 8 months and am going to my dentist to see what they can do to help me. BEWARE they will not refund your money if your problem is not corrected no matter what they tell you in the office. My teeth are worse today 6 months after starting and I wished I had never used this product. I am 51 and during Covid I wanted the limited contact but that was a huge mistake this is an inferior product and very expensive to get no results and no help from customer service. Just be careful when you deal with them they take your money and leave you damaged.

Initially, I was excited to get my aligners, but it turned out later when it was time to change to the second aligner it didn't fit at all. SDC said they will send out a replacement for the second aligner. The replacement was as bad as the one they sent me initially. Moreover, I wore my first aligners close to 4 weeks, which is almost double the time that was instructed and still, the second pair didn't fit at all. Basically, it means that me teeth were not moving. And what's strange is they had no idea how to handle it; never did it occur to them to set me up with the dentist that was assigned to my case, for a remote evaluation. Having no option and having the impression they knew there's a problem but wouldn't admit it, I decided to cancel the agreement and ask for a refund, which was a $250 deposit. Meanwhile, It's now over a month and they are lying through their teeth with all kind of excuses as to when I will get my money back. Simply put: I never experienced tricks and manipulations for $250 on this level; why would they have so many of their agents text and email me lies, misinformation and contradictions about $250 for the last few weeks, when clearly, they never sent it out to me? It's preposterous how big their ego is. Sadly, they hid from me better treatment plans that could have worked out for me, and now I am dealing with uglier teeth than before, which I have the headache now to find a dentist who can rectify what their aligners have done to my teeth.
Finally, they use nice talking lines like, "how can I help you with your smile today" but once you have an issue and they feel that the customer is a threat to their ego and reputation, they will spin you with lies and denials and you will be stuck with the fallout forever. This place has run amuck and no one knows what the other is doing, especially when it comes to refunding money. Save yourself some time and aggravation and go to someone else.

See image of how crooked my teeth got after only first aligner

Having my treatment with Smile direct was the worst decision I have made. They didn't care about my complaints and they only care about money

They couldn't/refused to tell me about my gum recession problem, and my periodonist told me their 5-month treatment plan would only worsen my situation. I even sent them the letter and report from periodonist. He said if I carried forward with the aligners my situation could be disastrous! Smiles Direct Club asked me to ship back aligners for a refund but refused to be responsible for shipping costs because it's their "policy". How could they justify having customers pay for shipping back something useless and harmful? I called many times and they failed to provide me with a helpful response. Today I reached out to their dental team and they honestly told me their scans are actually incapable of detecting other dental issues, and that my case really shouldn't have been approved.

I am on my last set of allingers, my teeth are no where near complete, I asked for a touch up
They were unethically tried to push me to purchase my retainer, my last set is cracked, I eventually got a touch up after getting the run around, the advisor told me to continue wearing my last set until my replacement allingers arrive, which will take up to 4 weeks. They DO NOT CARE about the customer only the MONEY! DO NOT USE THEM!
In addition I had to wait over 1 hour on the phone with customer service.

Id give minus stars if i could.
The absolute worst customer service. I had treatment with smiles direct, during that time one of the aligners pushed back my tooth so forcefully that it cut off the nerve and killed it. The tooth started to discolour and I had to seek medical help. Was in so much pain.
Since finishing treatment iv had headaches, my bite is out of place, my jew will not close properly. I have since been advised by dentists to discontinue using the retailers, and that I should never have been signed off on the treatment in the first place.
Have sent countless emails to smiles direct about the subpar treatment and the trauma and pain I went through to no answer. I even reached out to the ceo.

Do not use this company. All the 5*reviews are fake.
They are a complete SCAM!