Ali K.

Previously, and probably because of the COVID issue, it was hard to get any online support (chat).
However recently, there has been a noticeable improvement. Elia was able to address my concern in a couple of minutes without the "waiting" I used to experience before. Thanks Elia and thanks Globalshopahlics... keep the good work.

I've been a customer of GlobalShopaholics for more than 2 years. The quality of their services were more than super. Support by chat or email was very effective. Nothing to complain about. Since they moved to their new storage facility in New Castle things started to decline. I spent long periods of time trying to get someone to respond to my chat regarding an issue that cannot be solved without some direct contact. The problem is that you will be able to see the actual contents of your packages AFTER you consolidate packages for shipping. Recently, I had an issue with one of the packages I'm about to ship. So I wanted to chat with support to let them know. This is a paid service and not free. After waiting sometimes more than an hour on the chat window I get someone that promises me that they will do so by today or tomorrow. This continues for the next week, no response, no reply no service. You pray that you will receive your stuff without anything missing. Support is ZERO. I was more than clear and I left messages with detailed photos hopefully someone would read it and address my issue. Nothing. Eventually, I gave up. I paid for shipping and I'm waiting for them to ship it. It is really unfortunate, I was more than happy with the services they provide. Good thing is there are so many other companies competing in this line of business. I wish someone would read this and rectify things. But. I don't think so..