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GlobalShopaholics has a rating of 3.9 stars from 438 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GlobalShopaholics most frequently mention customer service, shipping rates, and good experience. GlobalShopaholics ranks 6th among Mail Forwarding sites.
This company responds to reviews on average within 14 days
No critical highlights yet
It was an honor for me to have your services at my disposal, I really loved them, so responsible and punctual, mine lasted just 15 days. But it's a shame that Global doesn't have the Province of Moxico as a field of action, I had to travel to Huambo to receive the order... Add the province of Moxico as one of the provinces of action. Thank you for the services!
They're incompetent. Reviews below indicate about a 20% chance you'll be unhappy. Here's what you can expect in the months of hard work it might take to get a solution: - Their warehouse appears to have no particular expertise in identifying items that can't be shipped (a cloth patch is a gun part?), tracking the whereabouts of received items or efficiently dispatching packages. - Their customer service strategy seems based on "hope", rather than robust processes or proactively working for the customer. - You'll be lucky to get an email response. - Chat "help" can go around in circles between unnamed "departments" with no resulting action. - If they make an undertaking to do something, it's unlikely they'll follow through. Consequently you'll need to work hard to chase them … every … single … step … of … the … way, potentially for many months.
It was an honor for me to have your services at my disposal, I really loved them, so responsible and punctual, mine lasted just 15 days. But it's a shame that Global doesn't have the Province of Moxico as a field of action, I had to travel to Huambo to receive the order... Add the province of Moxico as one of the provinces of action.
Thank you for the services!
Tip for consumers:
Que colocassem a Província do Moxico como endereço de entrega
Products used:
Electrónicos
I recently had an outstanding experience with you. From start to finish, the process was smooth and efficient.
What truly impressed me was the lightning-fast shipping. My order arrived well before the estimated delivery date, and the packaging was secure, ensuring my items arrived in perfect condition. The tracking system kept me informed every step of the way.
A big thank you to the entire team for exceeding my expectations!
They're incompetent. Reviews below indicate about a 20% chance you'll be unhappy. Here's what you can expect in the months of hard work it might take to get a solution:
- Their warehouse appears to have no particular expertise in identifying items that can't be shipped (a cloth patch is a gun part?), tracking the whereabouts of received items or efficiently dispatching packages.
- Their customer service strategy seems based on "hope", rather than robust processes or proactively working for the customer.
- You'll be lucky to get an email response.
- Chat "help" can go around in circles between unnamed "departments" with no resulting action.
- If they make an undertaking to do something, it's unlikely they'll follow through.
Consequently you'll need to work hard to chase them … every … single … step … of … the … way, potentially for many months.
I thought that my Package always arrived on time and the staff were very pleasant and have never mislaid or lost any of my Package. Even If I had cause to get in touch with customer affairs they were always very nice to me and would do what they could to help me.
Not good service
Lost package
I bought them from iherb
2 time i reship them but not shown at my account
And 3rd one also received 2 days ago not shown until now
Tip for consumers:
High price
Loosing items
Dear Customer, we are extremely sorry for the inconvenience cause that you faced. All of your replies at our official sites are in our acknowledgment. After reading your review, we prioritized your complaint.
I already received 5 packages and so far I have no complaints. The support always helps me trough my doubts and concerns. Definitely is a good experience.
Products used:
Computer Motherboard, Laptop, Computer Fans
I have lost a package worth more than 300 dollars, and they offer no help or compensation for losing it, they just shrugged and said: welp, its not with us, sorry and good luck.
And reading other reviews, its not one time incident, they have been losing packages left and right.
So in the end, ordering from them is a gamble, you might or might not get you package lost.
Tip for consumers:
they used to be a good company that listens to its customers
Products used:
nothing came
Dear Customer,
We sincerely apologize for the inconvenience you have experienced. Our customer support team is dedicated to promptly addressing customer concerns and resolving issues efficiently. Upon receiving a package from the shipper, it typically takes us 12 to 16 working hours to conduct a physical check of the package. In cases where the package is not updated in our storage system, we may need to scan the entire warehouse for double checking purposes. Occasionally, we encounter situations where packages are marked as delivered by the shipper but are not physically received by us. In such instances, we can provide evidence to support our claims.
If you find yourself in this situation, we advise you to file a claim against the seller or shipper.
Choosing Global Shopaholics for my international shipping needs was a decision I'll never regret. Shipping a phone and a laptop from the USA to Pakistan could have been a nerve-wracking experience, but with them, it was the opposite. Their customer service is a cut above, providing swift, empathetic support that genuinely makes you feel valued and taken care of. The delivery was on time, which is a testament to their efficiency and commitment to customer satisfaction. It's refreshing to see a company not just meet, but exceed expectations. For anyone in need of a trustworthy and efficient freight forwarding service, Global Shopaholics is the way to go.
It's helpful for people that want to buy nice this in US,it's secure and fast,they have great team that is helpful all the time I'm loving working with them I buy so many things and I can also do it to open my own business
Preciso que dão o melhor no anto de preparação do item são coisa que leva muito tempo pra fazer o serviço
Comprem e garanto que vão adorar. Envio rápido e vender muito atencioso. Recebi e estou muito feliz com a compra
Tip for consumers:
Muito bom
Products used:
Pc
I was a loyal customer for more than 3 years, and it all went down hill a year ago with a change in management I believe. First, their customer support became really bad, no answers or replies for days and when they do reply they are mostly useless.
But now they start losing packages, I ordered a google pixel watch 2 from amazon to be shipped to their warehouse, which showed that it arrived and signed off in amazon tracking. Only for it to never showing, and after 3 MONTHS of going back and forth with them, they just blamed it on amazon and TOLD ME TO FIGURE IT OUT WITH THEM. Which of course didn't work cause amazon have a no protection policy against shipment forwarders, and GS stopped replying to me.
So tl;dr If you don't want to risk your 300+ dollars shipment disappearing without a trace or help, STAY AWAY FROM THIS COMPANY
Edit: they just replied to me with the same non helpful generic responses they have been telling me for months, it shows how much they care.
Tip for consumers:
they are cheaper than competition for a reason, its a gamble that you will get your stuff
Products used:
nothing arrived
Dear Customer,
We sincerely apologize for the inconvenience you have experienced. Our customer support team is dedicated to promptly addressing customer concerns and resolving issues efficiently. Upon receiving a package from the shipper, it typically takes us 12 to 16 working hours to conduct a physical check of the package. In cases where the package is not updated in our storage system, we may need to scan the entire warehouse for double checking purposes. Occasionally, we encounter situations where packages are marked as delivered by the shipper but are not physically received by us. In such instances, we can provide evidence to support our claims.
If you find yourself in this situation, we advise you to file a claim against the seller or shipper.
I have to say this is one of the best and cheapest forwarding service available, the only downside I have to say is when choosing Aramex to ship it can take a while in comparison to other package services.
Firstly I would like to thank you for your services.
As for the shipping price, I thought it would be affordable, but it wasn't.
For an iPhone xr, I thought I would pay $45 at most but I paid $65, $24 which is already a lot. As for the time between, the shipping specifications said that the package would be delivered in 12 to 15 days, but I received the package in 16 days. I think the delivery time needs to be adjusted.
Tem sido muito bom trabalho com a Global Shopaholics. São ótimos com os seus serviços de intermediários. Espero continuar a trabalhar convosco em 2024
Fake reviews on Google
They not only lost my package, they are using fake reviews to keep their bad service from surfacing.
Tip for consumers:
They stopped responding
Products used:
Nothing
Ja esto a mas de 8 mes a usar globalshopaholics são muito rapido tem preços baixo recomendo a todos que qurem compra no EUA
I really like using Global Shopaolics because they are very quick to respond to messages. Are quick to solve problems You have one of the best redirectors so far I like it so much because you pay for shipping and writing noise free Recommend to want to use
Tip for consumers:
Sim
Products used:
Computador Camera
Worst customer service and worst experience! They lost my package and never refunded me or responded to my email and messages. This website is a SCAM trust me don't use it
Dear Customer,
We are extremely sorry for the inconvenience caused and the delay you faced. All of your replies at our official sites are in our acknowledgment. After reading your review, we prioritized your complaint and tried our best to communicate with you and you can also contact us on help@globalshopaholics.com, Please keep the subject about review.
The worst forwarding service! Do not use them. They lost packages for me and never refunded me, after paying the shipping fees for the packages, they wait more than 9 days and still not shipped, i contact them everyday and they keep lying. And their customer service is terrible, they reply after 30 mins then if you dont reply within 2 mins the end the conversation.
I've been a customer of GlobalShopaholics for more than 2 years. The quality of their services were more than super. Support by chat or email was very effective. Nothing to complain about. Since they moved to their new storage facility in New Castle things started to decline. I spent long periods of time trying to get someone to respond to my chat regarding an issue that cannot be solved without some direct contact. The problem is that you will be able to see the actual contents of your packages AFTER you consolidate packages for shipping. Recently, I had an issue with one of the packages I'm about to ship. So I wanted to chat with support to let them know. This is a paid service and not free. After waiting sometimes more than an hour on the chat window I get someone that promises me that they will do so by today or tomorrow. This continues for the next week, no response, no reply no service. You pray that you will receive your stuff without anything missing. Support is ZERO. I was more than clear and I left messages with detailed photos hopefully someone would read it and address my issue. Nothing. Eventually, I gave up. I paid for shipping and I'm waiting for them to ship it. It is really unfortunate, I was more than happy with the services they provide. Good thing is there are so many other companies competing in this line of business. I wish someone would read this and rectify things. But. I don't think so..
Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment, so that we will be able to investigate your case at earliest.
Thank you
I ve been using GS for about 8 months now and have shipped about 12 parcels. Most of the times it did impeccable job and I recommend it.
São mas rápido que o vento quando o assunto é processar uma remessa, recomendo.
Dou 5 estrelas por isso.
Tip for consumers:
São eficientes.
Products used:
Telefone
The service was good and delivered on time. However, my package was reduced by one item due to shipping regulations after my payment was made. There was no reimbursement of the said amount after the reduction in items to be delivered.
Melhor serviço de redirecionador que já utilizei até agora, as minhas compras nos EUA sempre chegaram em forma e, o melhor de tudo num preço imbatível. Melhor custo benefício.
Super recomendado
Tip for consumers:
O envio é super top, melhor custo e benefício.
Products used:
Cameras, telemóveis, computador
Great services, always available to response. They guide me when my parcel is having a problem. Reasonable shipping price more than cheaper, nice packaging upon request. Would like to use this services again in future, cant find any better. I will recomend Global Shopaholics to my collegues.
Bom atendimento e resolvem sem que possível.
Envio rápido sem muita burocracia, é sempre bom usar os vossos serviços
Gain trust and grow your business with customer reviews.
Global Shopaholics provides fast, reliable and efficient package forwarding to over 220 countries. We make it easy for customers all over the world to shop online.
Dear Customer,
We sincerely apologize for the inconvenience you have experienced. After thoroughly reviewing your concern, we have gathered complete details. It appears that the items in question were gun parts, and it's important to note that we do not facilitate the shipping of gun parts internationally as per our policy.
Our standard procedure involves additional time for processing when customers ship gun parts, and we have maintained regular communication with you to provide status updates.
After management's approval for the return, we granted approval for domestic shipping. Once the payment was received, we promptly processed and shipped shipment.
We appreciate your understanding in this matter.