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I bought $75.38 Bobbi Brown skin serum from Lazada. The item came in different from the display, old, manual expiry sticker, bottom broken and seller refused for refund. When I called and dispute seller refuser, Lazada said seller rejected because I have opened the bubble wrap. I am shocked to hear that from Lazada (supposed to have common sense). Then the replied by asking me to return the item to seller then the seller will decide on the resolution. Ridiculous! Read Lazada response below:
Please be informed that we have reviewed the dispute 3030xxxxx2. Please return the item to the seller to evaluate the product and decide on a resolution.
Resolution reason: Seller is unable to perform replacement
Please select the shipment provider and handover the item to the courier within the next 5 days by going to one of the below links.
I received the item with the button dropped off and also wrong size. When I return, nobody contacted me for 2 weeks and I don't know what to do with the item and I could not reach anyone for help. First experience with return item is definitely not as smooth as other ecommerce retailers.
Tip for consumers:
The refund policy and at least someone that you can either chat online, whatsapp or phone number. It's totally unreachable and you feel helpless.
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