Ali S.

This place is a scam. They're pricing is insane and they take advantage of people who are grieving or preparing to grieve the loss of a pet. They're pricing on their website is worlds different than what they actually charge. I knew I'd be paying a fee for travel since we aren't located near any major cities. But the website lists $199 for cremation services and we paid $1700 all in, including a charge almost triple what was posted for cremation. I emailed, called the number listed on the invoice (which just goes to what seems like a random cell phone number), and when I finally got in touch with someone was forwarded to a different number who told me to call back the original number. I was then given a half answer on the difference in fee - which was a "coordination fee" included in the cremation fee ON TOP of the $900 coordination fee I was charged separately. Additionally, I was told a second person from rainbow bridge would be coming to our house, that person never showed up so my husband had to HELP WRAP AND CARRY MY DOGS DEAD BODY out of our house. Are you joking me? As if the process of losing a dog isn't hard enough, these people take advantage of the situation in every way and it's disgusting.