Terrible. Order black Tory Burch flats which I tried on at Bloomingdales to verify the size first. I know the 7 fit and ordered a 7. The shoes they shipped were tiny, i felt like one of Cinderella's sisters trying to fit into them. They were clearly fake and smelled of rubber. I've emailed and contacted customer service several times and have not had a response. I can't believe I fell for this.