Allen J.

First time, first order. Product got home safe and on time. No box, just the bottle inside and bubble wrapped envelope. I emailed support to get the COA. Then sent me an email with a COA attached with no batch number. Another email addressing the issue and they sent me a link to place my batch number and get the COA. Once I did, got a wrong product from the one I ordered. After multiple emails back and forth and many days waiting, it seems they placed a wrong batch number on muy product. Now to compensate me, they want me to send back the product they sent me in order to get the proper one. Really? Who has time for that? What about all the time wasted? Where am I going to get packaging for this and what about wasting my time to go to UPS?
What compensation is that?
If you can not match your product with your batch number, what else are you doing in your entire production line?
I will try different manufacturer.
This review is based on my experience with one order only.
Update 11/14/2019
The tried to compensate sending me to bottles to replace the one with wrong batch number. They also requested me to send them back the old one. The new shipment was even worse, the bottle came broken and oil spilled everywhere.