Al M.

I had to signed up here to leave this review so others would know Not to order from Flora Queen. On Saturday May 11, I placed a 129 euros order from the USA to a relative in Switzerland. Their Terms says no guarantees for next day delivery, and would be for Next business day. I agree and I understand. Their website still charged me a surcharge for a Weekend rush delivery. 11 euros. Why? And the order was delivered on Tuesday, Not on Monday. The WORST is that they left the vase at the building entrance door on the floor instead of delivering it to the 2nd floor as I clearly indicated. Elevator available takes 15 seconds to go up. My relative found the vase by coincidence when she went down during normal hours. If she didn't the vase would have stayed there. Flora Queen Ruined the whole birthday gift surprise and Zero professional delivery Ethic. Leaving a a gift flower vase by the building entrance floor, at 10 am, is Unacceptable. My party confirmed that no one rang the bell. I advise you to go elsewhere... And they will reply here that they'll look into it and Nothing will be done. Never Again from floraqueen. If there is a way to Dispute this I will. Your customers that trusted you deserve Better. Shame on you for ruining the birthday surprise!