Alpha J.

I have used Remitly a couple of times to transfer money to my family both in Gambia and Senegal. While their mobile app is user-friendly, I find their service process to be too slow and frustrating. On a couple of times I made transfers, Remitly sends me email and notifications to indicate that my transfer has been delivered to the recipient. However, in reality this is usually not the case. I have to keep on calling several times before my transfers are actually delivered to the recipient or deposited to the intended bank account. I find this to be appalling. To make things worse, whenever I call their customer care centre, the agents cannot seem to find a solution for my complaints or enquiries. This is utterly disappointing. Even to get my remittance delivered to the intended recipient, the process has to take a minimum of three days. This is the worse customer service I have ever experienced from an international company. Appalling!