A M.

Laybuy has ignored my emails and the case I opened on Resolver. Since Decemeber 2022 I have sent proof multiple times that the outstanding payment through my an order via Amazon on my account was cancelled.

Yet, they keep asking for more proof. When I contact Amazon, they have provided everything they can to show that the order was cancelled.

Laybuy has now sent my details to a debt collector, I have lost my job in April and can barely pay my bills, let alone have money for food shopping. I am on UC and with Step Change, this has added to mental health and anxiety. These people have no idea what they are doing to people's lives when they are being harrased by debt collectors for something didn't receive!

Depop deleting negative reviews.

I purchased a pair of crocs, a couple days later the seller claimed that they were unable to get to the post office (collection services from Royal Mail and Evri available). Before I could respond, they issued a refund. In my response, I said that I would rather have the crocs and there's no rush to ship. The seller responded, the refund has been issued and I can buy them again (they listed the item immediately and increased the price by £5). So I reported the seller and left negative feedback with the truth of what happened. My review was removed because it was deem as revengeful and/or hurtful, and not an accurate representation of how the transaction progressed or how the other user behaved. Your feedback has now been removed - kindly take this email as your reminder of the rules. Also, I have received several messages from Depop support - my account has broken Depop's rules. Reviews are available for a reasons and I left a review so other buyers would be aware of my situation. They shouldn't be allowed to pick and choose all the positive reviews when someone has had bad experience.