Miss B.

Deserves ZERO star rating! Worthless and useless customer service team! Roxanne from their CS team responded to my email (which is the same email i used to set up an account) yet their response to me was mighty than thou and i could not rectify why on earth my account glitched and locked down so i can't use it (after posting an item for sale). I even gave them all the info i could prior to gettting locked out (i come from an IT/web background so i know what i am talking about and i know how to help others when things like this happen). Their final sentence via their email to me was "Our decision is final and won't be revisited." So even responding to that email is pointless honestly HOW RUDE IS THAT?! Please Explain how is that customer service? If my account was a security risk then how is that i am using the same account to contact you? And why on earth do you not at least try to work out with the user what the issue is rather than cut me off and axe my account without understanding if there was a glitch on your end? The only thing i did was list an iphone for sale (there are plenty of iphones for sale on Gumtree... but for some reason that listing got removed and my account got taken down). I WILL NEVER bother with Gumtree again after this nasty experience and will stick with Ebay and Facebook only going forward.
You guys need to learn Customer Service 101! And maybe employ intelligent people that can handle technical issues and attempt at problem solving before cutting users off.