Amanda R.

I bought one pair of Hattori Hanzo shears. They are fine. They convinced me to sign up for a shear sharpening program for 1 year of unlimited sharpening. I sent out the hattori shears and two of my Sakura premium shears from Japan. They came back so dull and so tight I had to have them sent to my normal sharpening service to have them revived. I contacted by Hattori Hanzo rep John and explained what happened and ask him to cancel the account. He is great but it didn't happen. I also called the customer service line. They have not stopped harassing me sending phone calls all day about paying for services that were absolutely horrendous and I already paid for three months of the service as well as having to have my shears resharpened. The customer service representatives are so rude, they will not listen they just talk over you and demand money for terrible services. I have been getting phone calls repeatedly since 2020. I have spoken with them so many times, and they will not back down. I don't have time for their nonsense. Obviously the company itself is starving for money if they need that bad. I'm sorry, but I'm a single mom and a solo business owner, a hard worker, and I'm not paying in for services that I had to have redone from 3 years ago. I find it shambolic for a company to go on like this.