Michelle S.

I filled out a form on the Hanzo website to speak to a rep about a "test drive" of a pair of blending shears. I have Mizutani Blacksmith's as my main cutting shear and I thought I'd try something new for blending as I've seen many barbers using them. I received my shears and instantly could tell that they are not very good quality. I even opted for the higher quality Japanese steel set. They are heavy, unbalanced and uncomfortable to hold. Their performance is OK but I still can't get over how low quality they feel to use. The rep failed to tell me that since I an ordering from Canada that I would not be able to return them if I did not like them after my "test drive" even thought I asked him over the phone 3x and once over text. He ignored my question and told me to watch the video on how to set the tension. THE TENSION IS NOT THE ISSUE. Do not listen to the stylists and barbers that are sponsored by them! They get their shears free and could care less if they suck! Clearly these people don't know high quality from garbage. I have tried contacting head office twice to discuss this issue as I do not want these shears and I don't want to be charged $1000 for them. I was told twice that a manager would call me back and they never did. I guess I'll have to wait on hold when I have the time to waste. Wish I had trusted my gut and not ordered from this bull$#*! American company! DON'T DO IT. BUY MIZUTANI THEY ARE TOP NOTCH and their customer service is even better.