Amanda R.

Would like to have given NO stars
I ordered a mens pair of Boss shoes at £139 - what arrived was an obviously worn for a long period of time pair of shoes. There were bits of black wool from socks on the inside heels and sides. Creases on the toe areas. The soles were very dirty and scuffed and one even had a sticky splodge. There was also a big scratch on the side of one shoe. How these were returned in this state is disgusting enough but to be send out by HOF is appalling.
It took 3 attempts to get a refund and Customer Services staff were rude and offered me 10% discount for a second hand pair of shoes!
Now I have spent time to get these items returned and I have to make a trip to the post office. No offer of returning my original delivery cost!