Amber C.

I don't usually leave reviews but this experience made me feel like I owed it to anyone else looking for a maternity subscription service. I accidentally purchased four maternity items in early May 2023 thinking that I was selecting my items for my box. I had used Le Tote in the past and it was intuitive and easy to use then so when I mistakenly purchased 4 items totaling about $270 I was upset. I had no way of creating my tote after paying so I figured that was the way to do it. I immediately messaged the company saying I would like to refund them and was told that I could and would receive a full refund. After 35 days of dealing with sending the order back, tracking it, and waiting for it to be processed I then received a message saying that I would be getting $2-$4 for each piece refunded, that didn't even cover the return shipping. Even if I wasn't able to get a refund, they should have said that up front and I would have kept the clothes. In late June, I was told that they will issue the full refund but it is now early July and I still haven't seen the refund. It takes on average 4-6 business days to get any sort of response back from customer service. This has been the most frustrating experience I've had in a really long time. I can't imagine how they are still in business.

We LOVE our window shades and they came faster than expected. The shades are so high quality! One box happened to ship separately so the customer service rep was quick to send me the details on that shipment so I could track it. Turns out it was arriving the next day