Andrew M.

I am shocked at how poor this company are and the lack of customer care. I ordered products from K Swiss UK and have been trying to send them back since 30th August, 2023. It is now October 25th and still no one will contact me with the appropriate customs paperwork. The returns submission process online does not work and gives me an error each time. There is no phone number for the European offices and when I call their California head office (5 times now), I am told they cannot help as it's out of their jurisdiction. All they tell me is that they can write another email to the their European counterparts. I never hear anything and am left wondering where this will lead to. Do I get legal advice? I am not sure what else to do.

Whatever you do, do not order any products online from the UK website!