Hej,
I have book the ticket from RCG for Ukrainian Airline. After two days the flight had been canceled and they request to contact RCG.SE for re-fund.
The RCG team mentioned that I should pay Admin fee 299 SEK per passenger. I had no choice and they reduce 2100 Sek from my payment and return the money.
The Admin fee should paid by Ukraine airline not ME.
I am feeling BAD when companies abuse costumer.
This is MY feeling with RCG.SE now.
Amir