Amy C.

SCAM- AWFUL- AVOID! Item not arrived within the delivery time, can't be tracked past 'arrived at Heathrow' and the customer service assistant Anie was not helpful whatsoever. Within a 5 minute chat, I must have got about 4 different stories, no trust and faith in what I was told. It's all seems a bit false, the. co.uk website makes you think you are ordering from a UK company and that it will be dispatched from the UK but in actual fact this is all shipped from China and seems that it is all operated from China despite saying it's UK based, not knowing when our bank holidays are is a bit of a give away. Customer service has no management apparently and is dishonest and frustrating, frankly, the whole thing is a scam. Based on some of the reviews, there's a small chance you might get lucky and it might arrive although quality to be desired, just please don't rely on them delivering what you paid for, the whole thing seems like a SCAM! In December 2021, it's time to stop blaming the pandemic and Christmas for lost/undelivered items, take accountability and treat your customers with respect!