I ordered a few various reptiles, read all about their shipping guarantees, etc. My credit card was charged within 24 hours. Never got a tracking number, never got a confirmation email, nothing. Finally I emailed them (which trackign down an email for them is next to impossible) and was told they were out of stock. I requested multiple times then to cancel the order since they were not able to give me a time when they would be bakc in stock. So I was out $200 and had no animals or even a timeframe of when they would have them. I finally issued a complaint with the BBB and they did refund the money then.
My advice, stay far far away.