I was un-able to return a jacket that was opened X-mas day, because I bought in Sept. Never been worn other than to try on, and I was just wanting a different size. Sad experience and unfortunately I will never use Altitude Sports again. They didn't even try to make anything possible. Just left me with a expensive Pantagonia jacket that I will have to try and sell on the side, and then buy a new one elsewhere. Terrible experience. Keep this in mind when shopping with them.