Ana H.

I have a few thousand dollars in this product that I had purchased over the years, I have host multiple parties and purchase from multiple consultants. Two days ago I order a can opener($25) online through a consultant friend and the page have multiple errors where I have to start the order three different times before it went through.
Yesterday I notice that I got charged $52 I contact the website and the Consultant that try to help me and I also call the *******2433 and a very nice guy who answer me after I explained, he put me on hold and when he come back he told me he tried to get an exception because some were somehow I was charged an expedite shipping and yes the product is arriving tomorrow but I have no rush for it, It all.
But they say no, is nothing they can do for me.
This is poor customer service is really not fair that I have been such a good client for so many years and they could not do anything for me when their own website was having problems that result in this mistake that I have to pay for. I will never by there product again I will try Princes House going forward