My dishwasher went down they ordered the parts. Another guy came and how no idea how to get the progrmas or help or what to do. He told me to call the manufacturer even though I have no contract with them and its beyond their warranty. They also refused to give me anything in writing so I could go to Bosch. I want them to honor the contract to repair, buy it out or return all of my monthly payments as they have failed to honor their own contract. This is not the sears I knew and loved.