Andrea C.

I paid $449.99 for 5 years of protection on my purchases prior to the expiration of my warranty I called the La- Z- Boy warranty company and filed a claim. As instructed I sent pictures via email. They informed me they would get back to me in two or three days. About 10 days later I never heard from them so I called them gave them the claim number. They said my claim was not covered and they were going to get back to me in in the order they received my claim. Guess they have a lot of furniture complaints. I called the store explained everything including what the sales person told me when I bought all the furniture which was and I quote. " Anything that goes wrong in five years is covered free.
Their response was "We don't do upholstery anymore" I thank them for their time and took them off my list of furniture stores. I would advise everyone to do the same. My sales order # is *******.

Outcome:
Since we posted online, Corporate Headquarters contacted us and said THE "La- Z -BOY Store " in New Port Richey was a franchise, and they would call the store and have them get back to us.

Today, March, 9th, 2023 the store manager from New Port Richey location called and said we could buy a new cushion at our expense. Informed him the sales person who sold me the furniture said everything was covered for 5 years.

I think they call that an implied contract. I told him I would be happy with on of three solutions
1. Fix the chair
2. Give me my $449.99 back since the warranty wasn't honored.
3. Give me a new chair.

He said sorry that wasn't going to happen and abruptly just hung up.

So let me sum up my experience:

The franchised store takes no responsibility.
The independent warranty company didn't even get back to me.
Corporate headquarters says it's not their problem because the store is a franchise even though they profited from selling the franchise.

Remember when you buy from the
"La- Z -BOY Store " you're buying from all corporate independent entities that don't honor their customers.

The worst part for me is I had to post this review because another corporation just didn't care.