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They keep taking money from my account. I had to cancel my card! Customer service don't reply. I will never use this company again, absolutely shocking experience that has spanned 2 months of trying to fix without succes
Tip for consumers:
Don't do it, they take money from your card illegally
Products used:
The subscription service
Cancelled my booking and didn't give me a refund. Finally gave me a voucher - instead of a refund (for cancelling on me on the day I was supposed to check-in!) And when I went to use it they only let me use half of the value of it. I complained to customer service and they said to cancel the booking (which voids the voucher!) Shocking! I hate this company and will never use them again. Whatvreipnof merchants. Hideous! Got nothing for my money and no refund
This company just creates problems and then denies them and creates more and admits them but doesn't fix anything. Utterly ridiculous and the poorest customer service I have ever experienced. Please get some customer service training for your staff!
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Empty.
Paid extra to be delivered item worth £148, recived after 5 days empty parcel. Costumer service...
I tried to order an aftershave from here, and it cost around £60. I put my correct address in,...
Dear Andrea,
We are so sorry for any inconvenience caused!
Please provide your booking number so we can assist you further.
Thanks in advance!