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They require customers to pay for return shipping for any exchange or return. This makes no sense. I could have bought it through a third party (Macy's, Nordstrom, which they would have to pay to carry their products) and had the ability to exchange it. They lost a lifetime customer due to this policy
My wife bought the wrong size bedding, a queen set instead of a king set. We were slightly out of the return window. I called and asked if they could make an exception as the sheets have been unused. We were also willing to buy two sets of the king size. No dice, tough cookies was their response. Look elsewhere
Tip for consumers:
Don't shop with Z gallarie
Products used:
None. Wrong size bedding set
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I bought my daughter a backpack and lunch kit from here. It was used maybe a month before it...
Good afternoon Andrew. We apologize in advance for the inconvenience presented with your bedding, we always strive to keep our customers happy with the service and products, and I apologize that we've not met your expectations this time. Could you please share your order number or phone number associated with your account at yourvoice@zgallerie.com? I am happy to help. Adria G.