The original system was fine but didn't come with the cistern, I ordered the system from world of baths to go with the toilet, it was the wrong type and the plumber had to make a frame for it. The flusher system broke (not WOBs fault) but after 3 months of trying to get a new part they have sent the wrong one!
World of Baths are sorry for the experience you had. Our Customer Service is always there to assist on any issue. We try and resolve all complaints within a short period or send out a replacement if required. Hence, we have 99 percent of satisfied customers who return to us, for our keen prices and our quality products. We are here to assist our customers best we can. We hope to offer a better service in the future.