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Ordered a necklace from Oak and Luna as a gift. Received a random package with the my shipping label on it. Label was barely attached. No necklace inside. Contacted USPS about it but it was clear Oak and Luna did not properly adhere the label to my package. Attempted to contact them, and they don't have a phone number. Sent several emails through their website, all I got was automated responses. No human contact.
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Please don't buy from this company. I really wish I read these reviews before I bought. My custom...
They are an Israeli company that hides it as much as they can. Their return policy is non...
Hi Andrew,
Thank you for your feedback.
We are really sorry that you received the wrong order from us, this is definitely not the service we want to provide to our customers.
We checked your case and we can see that the refund for the order was already requested for you as you asked it. Please allow us a few days for the refund to be completed.
Kind regards,
Oak&Luna Customer Service Team