Angela C.

I can see why this company has a 1.4 out o 5 rating. I made an order on the website, I live in Canada so it is an international order. The order went through and just hours later I received an email saying they had cancelled it. I emailed back asking why, I was given 3 vague reasons. The last of which was that my credit card info did not mach the billing info. I went and removed the info, retyped the exact credit card number from my card in to their site. It went through and later I received an email saying that it was cancelled. I phoned in and spoke to someone that may or may not had a pulse, he was less than helpful and told me I needed to call my credit card company to get their fax number so they can send in a paper to have the charges released on my credit card... I spoke to the 'Team Lead' who never once apologized or showed concern that perhaps the issue is with Global E, the site they use for international orders, she was rude and ignorant. I did call my credit card company, they said they don't understand what the issue could of been, the card is fine. Shepler, the original ignorant customer service ( I use that term generously) called me to 'follow up' he didn't even identify himself, in a monotone voice just said the same ignorant comments. I can honestly see why Americans think Canadians are so nice, if this is the type of individuals you all need to deal with. As a business owner myself and manager of many staff, I can say the level of negligence and rudeness in which that was handled was amazing. I have sent emails to all of our western themed businesses about this and they agree and are changing companies they purchase from. Get it together Shepler's, if you want to be $#*!s you shouldn't be dealing in the front lines. The level of frustration here was unnecessary.