I bought shoes for my elderly Mother aged 94 2 weeks ago - which do not fit. Since then I have been unable to send back or indeed have my refund processed. I have taken photos of the unworn shoes, supplied all details & jumped through hoops backwards - but Stunahome STILL have not sent a return label with address. I have emailed 20+ times & each time I get an AI generated response assuring me of 100% Customer Service [ha ha!] We just keep going in circles. The Company appears to be based in China & is only open at 1:00am GMT [really useful] - there is nowhere to complain on their site. Please avoid at all cost - a complete sham of a Company for whom 1 star is 1 star too many!