Angela H.

Terrible and unprofessional customer support. I had to politely beg for a refund for a charge that was automatically renewed without my authorization. The entire request lasted 30 minutes while the customer support agent named Kennedy, attempted to exhaust me with alternatives and delayed responding for nearly 5 minutes. The agent tried to exhaust me by asking several times why I wanted a refund and tried to only offer a 75% partial refund. It was quite obvious their intentions were to frustrate me and delay the entire process. This agent also made underlying taunting & mocking comments of my Asian heritage last name -- which was quite obvious and extremely unprofessional. It was difficult to maintain my composure but I continued to say thank you and please to my requests despite the constant disrespect that I had received.

I was really happy with Avast programs and features but I will never ever do business with Avast ever again because of this. I have never written a consumer affairs review either or a 1 star review. Ever. So I hope this can speak volumes to my experience. You should not have to go through this experience for canceling or requesting for a refund especially if it is within a reasonable time frame. In my case, immediately after they charged me.

Customer support id ******* - 7/24/2023 6:33pm PST