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We ordered Richelieu ******* Traditional Commercial Grade Stainless Steel Ice Box Latch - 8585 Model #: ******* &
Richelieu ******* Traditional Commercial Grade Stainless Steel Ice Box Hinge - 858
Model #: *******
We received the package on August 1 & immediately realized that they were too big for our residential kitchen. We initiated the return and mailed it back for instructions and received confirmation that they received it in two business days. On August 5 we received confirmation that they received a package and it would take 10 to 14 business days to have a refund & there's a 15% "restocking" fee which was not clearly stated at purchase. It was taken over 15 days without a refund and 15% deduction from my purchase. I will NEVER order from goingknob.com ever again they are a fraud & ripoff.
Tip for consumers:
Know exactly what you need otherwise you’ll be hit with 15% “Re-Stocking” fee on your returns!
Products used:
Hardware
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I have put in multiple orders with Going Knobs. Generally the orders come in correct but shipping...
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