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I was weary of ordering since I had never heard of them before and their items are so expensive, but everything went wonderfully!
The bag I ordered was amazing quality and even nicer than in the pictures! Very expensive items but the items ARE worth the price!
My order shipped in a timely manner as well!
I made my order in September 2021. It's been 9 months. I still haven't received it.
My order was one backorder book and 2 in-stock books. The backordered book was expected to take 6 weeks. It definitely told me a 6 week expectation. I remember it being written in small letters on the order page. It's been 9 months.
Around the 5 month mark I sent them email asking: Can you partially ship my order?
They said: No. Our policy says we are not obligated to do that.
That was it. Now I am at the 9 month mark. I sent them another email, we'll see how it goes.
This website accepts money for "backorders" I don't believe they ever going to receive. I think they know they are never going to receive them, hence the horrid policy.
They steal your money and never give you what you ordered if one of your items are on backorder. And they get away with it because of their "policy." DO NOT give this company your money. DO NOT!
Tip for consumers:
DONT BUY ANYTHING THAT SAYS "BACKORDER." You will NEVER receive those items. And if you ordered something in stock along with those items, you'll never receive those either.
Products used:
None because I never received them.
Angeline G.'s review of Right Stuf earned 4 Very Helpful votes
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I ordered a book they took my money and did not give me my book there website is a scam do not...
Hello Angeline,
We're sorry it took so long for your items to come in stock and if there is anything we can do to get the items from the publishers any faster, we would absolutely be doing it. Your quote about 'the backordered book was expected to take 6 weeks' seems inaccurate as we have had no way to provide any kind of estimate for restock dates since COVID started and the supply chain has been so disrupted. Manga demand is at an unprecedented high and publishers are being forced to choose which titles get reprints in order to keep up with their new release schedule as well. We simply don't have expected restock dates for items.
When you reached out at the 5-month mark, you made no mention of wanting to cancel anything and although our policy clearly states we aren't obligated to release a partial shipment if a customer wants to cancel an order, we would never stop that from happening. You said: "I understood when I ordered that those may not ship until the backorders come in so that they could all ship together, but this is ridiculous, I did not expect over 3 months to pass. If I had known this would happen I would have just ordered the backorders and preorders separately. I want my preorders and I want an update on my backorders." There was no request to cancel the order and although 3 months can feel like a long time, we have no control over the publishing schedules to get these items in stock.
As we celebrate our 35th year in business, we just want to point out that if you are able to order an item that is out of stock, that means the publisher has told us that they will print more. We, unfortunately don't always know exactly when that will be but as long as the item isn't listed as out of print, we will receive more.
When we cancelled your order, we issued a refund to you so nothing was stolen.
I hope this clarifies some of the situation.
Regards,
Jake
Right Stuf Anime