Right Stuf

My recent purchase attempts with them resulted in my orders being cancelled due to "inconsistencies" with payment information, even after I sent in all their requested information verifying a legitimate purchase. When speaking with a customer service agent, they also wanted to know why I was purchasing the products? Why would they care? Their system seems actively design to prevent you from making purchases. Avoid at all costs. Extremely frustrating and disappointing.

I literally receive my orders from amiami in Japan quicker than I do than this company and they are in the same country as me. Called and then they told me they are waiting for shipments from the warehouse? Why are you selling products not in your inventory already but claiming it is "in stock." So unprofessional, horrible ship times and seriously they never respond to emails. Just spam the phone number you will get a response.

RightStuf has been my go-to shop for manga! I have recently decided, though, to only preorder manga from them as their shipping times are very slow. It is probably because of an overwhelming amount of orders and that's fine. If I need something ASAP I just order somewhere else. But their books come BEAUTIFULLY packaged. Every single manga I've received from RightStuf was crisp, clean, and perfect! Customer service was also fast and helpful when I've needed to cancel orders.

This website is one of my favorite places online to purchase all things related to anime and manga. I have been a customer of theirs for over 10 years. They offer a wide selection of products for reasonable prices and often have very good sales and deals going on throughout the year. Their customer service is amazing. In the past, I have had several issues and they took are of the issues promptly and extremely well. I can always count on them to help me out, if anything goes wrong. They also offer a paid membership program called "Got Anime", if you are someone who buys anime and manga merchandise frequently. You get nice perks, like discounts and other special deals that you normally would not get. I have used/been a member in the past, so I can safely say it is worth what you pay to be a member. So if you are looking for a really good and reliable place online to purchase your anime and manga-related merchandise, I highly recommend you check them out.

I ordered more then 19 items off this site ship alone cost more then the items. Only received 5 of my items talk to customer report and Appeal a case. They never put effort to help and close the case every day if I do not respond with new information when I explain all the information I have in a email with photos. Was give a choice to get a refund after a few week with customer support but I would only received 14 dollar of the 40 I paid. Because 20 was for shipping fee for items that never ship and insurance fee for a items they do not want to replace.

I used to buy my anime VHS tapes from this site, that's how long I've been a dedicated customer. I've only ever had 1 problem with shipping, when a Tenchi Universe box set I bought never arrived. Customer service had a replacement shipped out and at my doorstep within a week. Sadly the great company that existed back then is no more.

I placed a recent order for my husband's birthday. I got concerned when the tracking information hadn't updated for 5 weeks. I first tried contacting them through their route app. Claim instantly denied for being over 30 days old. Reached out to their customer service website, was sent a claim form with instructions to 1. First file a claim with USPS, then once their investigation was over, 2. Attach it to their claim form, which requests LEGAL consent and wait for their investigation to commence. Needless to say I didn't want to wait another 2-6 months for a replacement or refund. Luckily I use PayPal for most of online purchases so I have some buyer protection.

Just like similar reviews as soon as PayPal found in my favor, RightStuf quickly moved to ban my account. If only they showed as much enthusiasm in helping their customers? I'm fine saying goodbye with ZERO regrets. No sense supporting a business that doesn't exist anymore. I'll miss you RightStuf for what you were but certainly not what you are now. Great customer service is at the heart of customer loyalty but clearly you no longer care.

I ordered four books as Christmas presents on 12/5. One was on back order. Their policy is if one of your items is on BO, they hold the rest until it comes in. It is now 12/22 and I wont have these for Christmas. It wasn't like it was free shipping. I paid almost eight dollars. These people are horrible.

I live in Atlanta, Georgia (they are based in Iowa) and I get about 10 day shipping with economy and 5 with economy+ for about 5 extra bucks. I can't speak for customer service because I've never needed to contact them. All of my orders have come packaged in multiple layers and they have a insurance package (edit: not actual 'packaging', it covers damage) for 98 cents that I use (note: I've never had to contact them so I don't know about how that would work with customer service much). I order manga and light novels, which are usually about 3 dollars cheaper than Amazon (new) or Barnes and Noble. My only real problem is that popular items go out of stock often, but they are usually restocked quickly (2-3 days for off sale items, sometimes longer if its on sale). As proof I'm not a bot anyone feel free to contact me for proof that I bought Items and their quality at *******@gmail.com. When items are on sale, you can save crazy amounts of money. 6-8 dollars for books that are usually 10-12 dollars (books are mostly what I buy). Other items look expensive, but I've never really looked at figures on other sites to be able to tell you if these are a good price.

I used to love getting stuff from them, but don't have anything in your life come through that impacts your order short notice. They cannot and will not help you. I had an preorder that I needed to update the shipping on, but the order had started to be processed. I contacted them and they could not do anything and suggested I contact the delivery company to get the package rerouted. I asked for the routing number, but I was told it had not been created yet and not shipped! So, tracking not made, but they cannot change the address. So that means that they will not update their work flow for a customer. This is laughable as it always takes so long for them to ship out in stock order as it is. I feel like I am just money to them and they cannot give their customer support any tools to help people.

If the old address does not return the package and I cannot get it forwarded, I will be out money even with the insurance as it will be "Delivered".

They must not have much control of their inventory on orders so I cannot trust buying anymore from them.

Great company with great prices! Shipping can be a little slow at times but paying almost half the retail price makes it worth the wait. Longest I have ever waited is a month and a half. I have saved hundreds of dollars, and everything is always packaged with care. Also no sales tax on top off dirt cheap prices! Would highly recommend for anyone who is getting into manga or anime.

Recently I made a purchase for a ton of manga for around $265 which would mean id get free shipping and I got charged (without knowing) $374.64 from right stuff. I emailed several times but no response, I tried calling but no response even on business hours they still somehow weren't open or answering, and it been over 5 days since I've tried to contact them. Don't ever buy stuff from there period

I ordered an album 5 months in advance, was charged and paid in full. RightStuf tried to charge me again and my bank stopped the duplicate transaction. I had honestly forgotten I'd even ordered from them until my bank notified me of the attempted duplicate charge. RightStuf asked for my bank details showing that I was charged (advised by my bank specifically to not do this) and then cancelled my order when I refused. The album I ordered was out of stock on day 1 of release, so my assumption is that they don't even have one to send me - despite paying in advance. I'm in the process of attempting a charge back with my bank, and I've filed complaints with the BBB. I wouldn't trust this company with your card info.

Side note, literally every 5 star review for them screams fake on Trustpilot. There's no reviewers with more than one review aside from the generic 5 stars they've given RightStuf.

I had been using this company for over 10 years.

My item was lost in the mail (USPS gave me the empty box) and they wanted me to mail in a physical claim form. I let them know that it would take time cause I didn't own a printer and the libraries were not open due to covid. I was eventually able to get access to a computer and mailed them the form.

The agent who first took my complaint said she would close my issue and that they would work on it again when they received the form. I sent them a follow up email letting them know my issues with printer access (not all of us can afford such things) and never heard back. I was eventually able to due so, but again never heard anything.

I recently contacted them regarding this, but they claimed they never received the form and that too much time passed so they would not give me my money back. I was NEVER told of a time limit. This is in the time of covid when their own website even stated it could take longer to process and ship things, but apparently their customers that are wronged are expected to have the means to own their own printer and work under there time tables. Nothing like taking advantage of the poor for your own gains I suppose.

I have no doubts the form arrived, but since the original agent said she was closing my request upon the form review I believe their staff saw the issue closed and just threw away the form. Is it possible the form was lost in the mail? Sure, but since I've never, ever had that issue before I have a hard time accepting that this company "never received my form".

Be aware that if even if you are not an employee of Right Stuff you are still expected to operate under company time.

I ordered something that came broken in the mail, went through their claim process and they closed my case, without notifying me that it was "resolved" so I was trying to ask questions that weren't getting answered, so I finally get a hold of someone on the customer service line to ask my question about return shipping labels. But even though the mistake was on their end, they sent out something that was broken during transit because they did not put any padding/insulation, it is my responsibility to pay for shipping or be stuck with damaged goods. The representative went further to say if I had paid more for the priority shipping it would be a different story and if I'm not happy with that answer I can shop elsewhere. What a way to treat your customer.

If you guys are going to adhere to that policy as strictly as it seems, from the numerous reviews against you for the same problem, it might be wise to revise how you send out your products in the first place. If you take just a little more care in adding insulation you will probably see a decrease in these kind of reviews as product will be less likely to be damaged via transport. I can tell you that my item had nothing to protect it.

While they do have good sales on manga and anime items, their system is so antiquated! Customer service doesn't seem to know what their system can or can't do. As someone who's getting into manga and anime figures recently, I'm extremely disappointed in this company and the customer service.

I had my card compromised so I had to cancel it. Unfortunately, my bank did a chargeback for an order I did. I was assured by my bank it was fine but it was what it was. I fixed the issue with Right Stuf and paid the fee. And everything was fine. Or so I thought!

All of a sudden, my back order and pre orders got cancelled. What the heck? Customer service said it was because of the chargeback. I thought it was fixed. So now they want money upfront via PayPal. Okay! But some of my orders were purchased by cards and didn't get cancelled and some did. What the heck?

It was like they were making their own policy as it went! Customer service is condescending; that was my first complaint to them. I asked to correct an order because, again, their antiquated system wouldn't let you correct an order once submitted. Well, I placed a big order and just needed help in getting it corrected.

So disappointed. I'll definitely be limiting my business with them. Had I known they were like this, I would not have purchased the Anime membership.

I ordered a book they took my money and did not give me my book there website is a scam do not buy form it

Do not expect to receive the item as depicted on their website. Images are just an example of what you'll receive, not a guarantee. I purchased a Blu-Ray disc that was shown to have a slipcover in the picture. Nowhere in the item's description did it say this would not be included. I have 12 other volumes of this anime on Blu-Ray and they all have slipcovers so now I'm stuck with this goofy naked Blu-Ray case. Customer support was unhelpful and directed me to a clause on their returns page stating that they do not guarantee slipcovers even if shown in the photo. This is predatory as very few consumers will read the returns page in anticipation of receiving a dud. Customer support did not leave any room for discussion, simply closed my ticket with no resolution. Will not be shopping here again.

I can't stress enough of how I am truly disappointed. I ordered a manga series for my boyfriend a month ago only for it to get cancelled because they wanted my personal information along with my bank statement and my own ID. I was warned about it but I didn't listen and now I am paying for my mistakes.

Awful just awful customer service. I was charged 13 bucks for both the product and shipment which is fine but it is not fine to wait more than a month to receive a product and not to mention their "system" cancelled my order because they were to lazy to check their emails to see if the customer sent the correct information that needs to be delivered to their department. I received an email telling me I can try to re-order the item that has been cancelled by their system and here I thought okay, I don't have to pay for it again so I may try to order again which was a huge mistake! I had 1 euro left on my bank account and I have noticed it has been taken away from my account. Apparently they tried to charge me again for the single item! They are so money greedy and had guts to try to rob me again for something I already paid for! They made a new order under different purchase number and the prices are now different which will be shown in the screenshots I will provide bellow. I contacted my bank in hope they will help me with this, if not I can kiss my money goodbye off the window.

It's only a problem if you don't respond to them but the moment you do respond they need thousand years to respond talking in a tone that they just don't care. I even noticed that their site is poorly constructed with somewhat blurry images.

I have never had the most unpleasant experience ever. They don't deserve a single star whatsoever.

Jake Hockenberry reached out to me after his team notified him of my review/experience. He offered to do a reorder with the same discount and also be guaranteed prioritization. I got the books within days and they were pretty perfect condition.

I had an unusual issue with an older order that I thought I would have to pay for myself to get fixed due to the age of the order. The customer service representative took care of it and sent out a replacement anyway. I have ordered things from them for years and will continue to do so.

I have bought a few figures from them and spent a fair share of money. Their prices are pretty decent event though figures aren't eligible for coupons or free shipping. Their packaging is pretty good also. The issue that they have is their customer support. I need to contact them because I decided to buy an imperfect figure that was stated to be in perfect condition and only the box was damaged. When I received it, one of the twintails was broken off from the hair. This is when I found that their customer service is God awful and it makes me not want to use their site ever again to buy figures. It is extremely miss managed and they representative that I spoke with sounds like she doesn't even care. I was also lied to by one of their agents and I still haven't been able to return the figure and get a refund. The agent will not respond to my emails and when I call I am told that they will get to it whenever.

I made my order in September 2021. It's been 9 months. I still haven't received it.

My order was one backorder book and 2 in-stock books. The backordered book was expected to take 6 weeks. It definitely told me a 6 week expectation. I remember it being written in small letters on the order page. It's been 9 months.

Around the 5 month mark I sent them email asking: Can you partially ship my order?

They said: No. Our policy says we are not obligated to do that.

That was it. Now I am at the 9 month mark. I sent them another email, we'll see how it goes.

This website accepts money for "backorders" I don't believe they ever going to receive. I think they know they are never going to receive them, hence the horrid policy.

They steal your money and never give you what you ordered if one of your items are on backorder. And they get away with it because of their "policy." DO NOT give this company your money. DO NOT!

I've been a customer for many years and while no company is perfect, in the past they have been good for the most part. I was more accepting of issues when they were smaller, but they've actually gotten worse - not better over the years. Most companies have growing pains, but Rightstuf seems to embrace them rather than fix them.

Customer service is subpar for a company of their size; ticketing system is abysmal. They are more than happy to help you up to the point where it is to fix an issue where they screwed up. If it was their screw up, don't expect them to admit it or pay for the return shipping. You're on your own and you better hope the package arrives perfectly or they will deduct perceived damage from your refund. I expect this type of behavior from eBay sellers, not a decent sized company like Rightstuf. If you think getting a manager will help you, think again. They are email warriors - rude, egotistical, and downright nasty at times.

Website looks good on the surface, but as soon as you start ordering you see the issues pop up. It's slow, has multiple bugs, and isn't very well designed.

Their packaging is the only thing they have going for them. I'll give them that. It's excellent. Problem is, they will never believe that they sent you something damaged, so unless you want to spend a lot of money for the return, you've pretty much negated any benefit to purchasing from them.

My advice is to purchase your blu-rays and anime related items from other retail outlets. Rightstuf might be enticing since everything is all in one place, but you can get better pricing and much more professional customer service elsewhere.