Angel L.

I purchased tickets online the day before my show. As I was going through the payment, it told me my session timed out. I never got a confirmation screen to pop up. So I went and repurchased. This transaction went through. Confirmation screen and all. Movie day, I went to check my email to make sure I had the right Theater and time, because we had discussed a couple of options. I notice 2 emails from fandango.
I was charged the time it said my session timed out. I searched Fandangos site for customer service phone number but couldn't find it, so I started a chat. Aaron was glib and unprofessional. He disconnected from me in the middle of the conversation. He told me too bad, you agreed to the terms. I ended up getting my money back, sans the $3 "convenience fee". I told Aaron I would like my $3. I could feel him laughing. I told him I never agreed to that purchase. It was never confirmed. I asked for a phone number to call. He told me there is no number. There's nobody to talk to. Told me thank you for choosing Fandango for your movie needs and disconnected. Next day, I found the number, thanks to google. Don't know why I didn't just do that to begin with. Called them. Patrick told me the same thing. They can't do it. They dont have that authority. Told me due to my tenacity (he really said that), that he would escalate my ticket to corporate. At this point the 3.00 is a principle thing. I never would have made another order if their site hadn't told me my session time out. After reading these reviews, I am not going to get it back. I will never use Fandango again. The gift cards are s joke as well. Like a 7 convenience fee for using s gift card. So beyond done with Fandango. DONT GIVE THEM YOUR MONEY!