I ordered two dresses for my son's wedding. I chose two to have the best chance that one would look like I wanted when I saw it in person. They were delivered on January 10th (the wedding was that weekend) and neither looked quite right so I placed them back in the shipping box to deal with later. I didn't have an opportunity to look at the return process until the next week (January 16th) but when I emailed them they said I had missed the 5 day return window. When I argued that that was a very short period of time and I had not even been in town to deal with it, they said that only one of the dresses could be returned anyway, as the other was on sale. AND that I would have to pay a $25 re-stocking fee if I returned them, AND pay for my own return shipping. I returned both dresses in perfect condition, all tags attached, in the box they came in (that cost me $25.88) and continued emailing the customer service department in the hopes that they would understand that I didn't want the items and since they weren't out anything (they could resale both) they should refund both. They continued to refuse and only refunded my card $103.99, a refund I didn't receive until March 2nd, after I emailed them AGAIN to check on it. I paid $219.98 for the dresses plus $25.88 to ship them back, so all total I gave this company $141.87 for NOTHING. And now they spam my email with ads. I'm not sure how they plan to get return customers with that sort of service. Who allows only 5 days to return something? And charges re-stocking fees for returns? All in all a lousy experience.
We appreciate your feedback and apologize for any inconvenience you've experienced. Our return policy, including the 5-day window and restocking fee, is outlined to ensure a smooth process for all customers. We understand your frustration and will certainly review your case for any areas where we can improve our communication and service. If you have further concerns, please feel free to reach out to our customer service team directly.