Angie H.

First, the website is not very fancy and I was hesitant to even order but desperation overtook as this was one of the only site that had a discontinued game I was looking for. I ordered... seemed to go through without a problem. Shipping stated 5-7 days. I kind of forgot about with the busy-ness of the holidays and checked back and my order was cancelled. No email was sent or phone call made- just cancelled. I am very picky about customer service and do not return to any business when there's is poor and at this time of year it very important to step it up.

I have used this website a few times of the past year because I love the product. First, I encountered by first issue- sent the wrong item- and not just the wrong size or color and completely, unrlelated item. I contacted customer service and issue resolved within a few minutes. Second, I sent an email to their 'contact us' regarding questioning if they would be adding a customer review option in the future- I received a prompt, personal reply back!

Be forewarned... you may not actually get the item you pay for when selecting the 'But It Now' option.

I was bidding on an Apple iPod Touch, 5th gen in blue but did not win. Decided with the number of bids I had invested that I would use the 'Buy It Now' option to get the bids back, save on taxes and shipping. Well, well... to my surprise I received an Apple gift card in the mail (does not state this is an option anywhere on the website) for a NANO and stated the card stated the taxes were covered. Now, I was skeptical on how the taxes would be covered if the value was $399. They were not. I ordered the item I thought I purchased online and paid an extra $35 in taxes. I should have just done this from the get go and would have saved myself the aggravation and rise in blood pressure.

I have no intention of using this website again. An old-fashioned bait & switch tactic.