Ani M.

I used to love LTS but ever since they were bought out they have TERRIBLE customer service. I bought two pairs of jeans and both were not what I'd hoped. When I tried to return the system didn't recognize my order number, so I couldn't use the automated system. I tried calling and chatting and because of the time difference could never get someone, so I emailed. They finally sent a return label and I take it to the post office only to find out that it's not paid and that shipping it back will cost me as much as my order. How can an online company not have easy returns?! Now I have 2 pairs of jeans that I don't want and I'm out $100.