Anna A.

I wish I would have read the reviews before purchasing. I ordered 3 custom design bobble heads and each of the three were not even remotely close to the photos sent. They never did send me a copy of what it would like before shipping, otherwise I would have addressed my concerns. They said they were too busy to send one. Upon arrival of my items they looked nothing like the photo and details were missed. They wanted to offer me a refund, but I refused, then they offered to redo them, but I had to pay a 40% restocking fee, which I refused. I emailed them over a period of 28 days of arguing before I sent them an email to produce me new bobbles free of charge or I would report to PayPal and get my full refund back. As well they advertise that if the item comes incorrect they would replace free of charge with a new one and pay for the shipping. So I sent them a copy of what there website advertised and finally they decided to remake me new ones. This time they went as far as asking me eye colour, skin and hair colour. Why wasn't this offered at the beginning? Maybe this would have prevented some of the errors. In the end, after much arguing with the company, I got three new bobbles, two of which came back much better but one still had a error. At that point I just asked for my money back. I was so annoyed. Don't use this website as they don't keep their promise for what they advertise and they are extremely difficult to deal with if you have a problem.