Anna A.

I used to buy from Vitacost, all the time.

No, this is NOT about any specific purchase from Vitacost.

Buyer beware of Vitacost customer NO-SERVICE!
Vitacost is not what it used to be!

For many YEARS Vitacost was great.

However, about 5 years ago they decided to collect VAT, or value-added tax. This meant that, from that day on, instead of paying $100 for $100 worth of merchandise, I had to start paying up to $130 ---- for $100 worth of merchandise.

Then, to make all Vitacost prices even less competitive, about one year ago Vitacost also decided to hold on to VAT monies, which meant that, whenever I ordered from Vitacost, then, instead of paying $130 for $100 worth of merchandise, that $100 worth of merchandise started costing me $160 per order.

During the the last two times I have ordered from Vitacost, each of those times it cost me $160 to order $100 worth of merchandise.

Why? Because first, as a customer, I paid $130 through vitacost.com, for $100 worth of merchandise.
Then, upon delivery, I also paid $30 VAT money to my local Post Office. Why? Because on my parcel, Vitacost said nothing at all to anybody that I already paid them the $30 VAT money.

When I called Vitacost, their customer no-service did not sound surprised at all. Further, they never apologized either. Further, they never did anything at all for me to correct the situation. When I called Vitacost customer no-service, yes, my phone calls were answered, yes, I was transferred to International customer no-service, yes, I was asked for proof of payment, yes I did send them the proofs they wanted.

However, they did not actually do anything for me. No, they never sent me any of my $30 refunds. And no, I have never received my $30 refunds from Vitacost or anyone. And no, Vitacost never contacted me. And this already happened TWO times in a row. What a serious lack of customer service they have!

Therefore, what would you do, if you were in my shoes? For starters, I unsubscribed from all Vitacost emails, and, yeah, these days I never EVER purchase anything from Vitacost.

Buyer, look elsewhere!

Buyer beware!

Buyer, look before you leap!

Vitacost is no longer great!

FYI, this is NOT about any specific purchase from Vitacost. This is just a short description of how buyers like me are scammed, day after day, every day, if you order from Vitacost, and if you order from outside the country.

This is about they LOUSY customer no-service. No, this is NOT about any specific purchase I have made so far.