anna d.

Ordered products on Dec 16. Today, January 6th- Never got the order. I couldn't track it because I had 8 digit invoice but website asks for 9 digit. Called multiple times the company and waited on the line listening to music for 10-15 min at a time. No one answered. Finally I got through today. The agent said my ordered was placed on hold because it didn't reach minimum of $50 (it was $48.56 after $10 discount). I was fuming as I didn't receive ANY information about anything. Then he said he can release if I buy something to make $50. What kind of crap is that? French... I added extra deodorant. And he obviously had problem doing that, I heard him pressing on keyboard... and then I hear "hello? Hello... Hello?" I said "I am here. I can hear you"... Hello? Hello and click... disconnected! Great acting job on top of it. This business is messed up and doesn't live up to any expectation. I am staying away to save myself aggravation. Everything is now on sale! And his answer should be... let me take care of it right away and make sure you get it priority. They are cheap and sneaky! What a rip off!

I purchased the Ballet Barres for my 12 year old daughter as a graduation gift. I picked this company because they were local and the Ballet Barres were made in USA. I was excited about the quality. Wrong... I got burned. The parts were delivered in a week from 25 mile away warehouse. When we opened the boxes we realized that one plastic foot had broken off and the other part was loose inside the metal bar. I called the company with the issue and I was told to write to customer service an email and provide photos of the damage so they can forward the claim to UPS. I thought this was ridiculous since the part alone can't be more than $20 and it should be taken care of ASAP with replacement sent to me with Priority mail after spending $330. I waited and got no response for two days. I called again with return request this time and I was told that they received my email and the part will be send tomorrow. That was almost 4 weeks ago. We left town and came back on July 3rd and there is no part in sight. We called again and there is no manager that could be reached, we asked for them to pick up the whole purchase from my house and issue full credit. They admitted to their screw up but did not offer anything in return or to make it right. I can't wait to get this POS out of my house. They have disappointed little girl and make USA product and customer service look pathetic. I will never do business with this company again.