Anna P.

I just wanted to cancel account and they make it impossible to do.
The only option in interface is to put account on hold for 2 months. I did it and also sent an email with ask to cancel account but their response got lost in "promotions" folder that I don't check carefully. I also think they didn't have their phone on their site at that moment.

Then suddenly I receive an email that they reactivated my account, charged credit card and my tote is ready to customized. Really? Okay, I sent one more email asking to cancel my account. Response is that i need call M-F 9am-5pm PST. Guess what, that's my working hours! Okay, I found a moment and called at 1pm weekday PST and... got voice mail that it's not their business hours.

This is awful customer experience. People don't have time to deal with your procedures. At all. If you're asked to cancel account, just cancel it, don't forward your FAQ and ask to call you.