Anne T.

1. Their cancellation policy is no refunds. *UPDATE* I heard back from a real person and they still refused to refund me --> they value short-term profit over long-term profit/success.
2. They ludicrously overcharge for their service ($100/month is ridiculous).
3. They automatically charge you without your consent (their website is purposely built that way to cheat people). *UPDATE* Their customer service representative defended this position! They prioritize short-term profit over customers & long-term profit/success.
4. They have no customer service. Their customer service is a help bot with no alternatives. *UPDATE* Customer service is unwilling to work/compromise with customers!
5. They tell paid users that they have 24/7 customer support, but it's controlled by the help bot.
6. Every single time I've logged in from the same device, but they tell me they don't "recognize my device".
7. Every single time I've logged in they tell me my login is suspicious because of the above and make me do a complicated "verification routine" that wastes my time.
8. Their website is super simple but cluttered. So I'm paying $100 a month for extremely basic features that are hard to find and waste my time.